Chalhoub Group Jobs – Apply For Group Head of CX Jobs In Dubai

Chalhoub Group Jobs – Apply For Group Head of CX Jobs In Dubai.Jobs At Chalhoub Group. Chalhoub Group Careers. Group Head of CX Vacancy. Employment Opportunity at Chalhoub Group Careers Portal At www.careers.chalhoubgroup.com Chalhoub Group Jobs In Dubai. Chalhoub Group Jobs Near Me. Chalhoub Group Recruitment 2021.  UAE Government Job Vacancies 2021. Check Dubai Current Government Jobs. Dubai Job Vacancy 2021.

If You Are Interested In Working With Chalhoub Group, You Can Apply For Chalhoub Group Jobs With The Help Of Our Website. Details Of The Chalhoub Group Career Opportunity Are Provided In The Next Section. Chalhoub Group Is A Leading Employment Provider Organization In The United Arab Emirates. You Can Choose The Latest Jobs At Chalhoub Group That Match Your Profile.


Chalhoub Group Careers 2021 – Apply For Group Head of CX Jobs  In UAE

This Is The Best Job Opportunity For Candidates Looking For Jobs At Chalhoub Group Near Me. Chalhoub Group Is Now Hiring For The Group Head of CX Vacancy Position For The Dubai Location. This Is Also A Great Opportunity For Job Seekers Trying To Find The Highest-paying Jobs At Chalhoub Group. Candidates Interested In Taking Jobs At Chalhoub Group Can Apply For This Group Head of CX Vacancy Position. Because Chalhoub Group Provides Approximately AED 3,543 Per Month For The Position Of Group Head of CX Vacancy. This Is Also A Great Opportunity For Job Seekers Trying To Find The Highest-paying Jobs At Chalhoub Group. For These Best Jobs In The Chalhoub Group Department Office Located In The Dubai Location, You Need Relevant Field Qualification Experience.

Chalhoub Group Jobs in Dubai Employment Opportunity

Name Of The Company/Agencies/Department Chalhoub Group
Job Profile Group Head of CX Vacancy
Salary AED 3,543 Per Month
Job Location Jobs In Dubai
Job Type Jobs in UAE

Chalhoub Group Jobs Description


    • The Group

      Chalhoub Is The Leading Luxury Retailer In The Middle East. With More Than 700 Stores, 300 Brands, And 60 Years Of Experience In The Region, We Are The Premiere Destination For Luxury Goods. To Fuel The Next Stage Of The Organisation’s Growth, We Are Looking To Develop A World Class CX Capability. Building On Our Strong Data Foundations, We Are Looking To Create An Agile And Truly Customer-Centric Organisation To Deliver Significant Growth. We Are Looking For Top Talent To Join Us On This Journey.

      The Role

      The Role Of Group Head Of CX Is To Define, Design, Develop And Measure The CX Strategy And Function For Existing, And Future Brands While Acting As The Governing Body To Ensure Full Compliance To The Guidelines Set.

      Our Group Head Of CX Will Be Responsible For Ensuring Our Brands Have The Right CX Foundations To Grow In The Global Retail Scene Ensuring Operational Excellence And A Stellar Customer Experience.

      We Require An Exceptional Leader Who Is Passionate About Customer Experience To Support Our Vision To Inspire, Exhilarate And Delight Our Customers With Human And Memorable Experiences Through Culture, Design Thinking And Innovation.

      What You’ll Be Doing:

      Strategy & Leadership

      • Defines And Designs Fit-For-Future CX Strategies For Our Existing Brands And New Ones
      • Adopt Design Thinking And Lead A Culture Change
      • Instill A Discipline Of Continuous Improvement, Testing, Learning, And Iterating
      • Responsible For Creating The Vision And Driving The CX Transformation
      • Encourage A Culture Change Where Everyone Puts The Customer At The Heart Of Everything We Do
      • Responsible For Creating The CX Operating Model, Group Wide CX Team Competencies Framework, Governance Model, Process Flows, KPIs And Measures Of Success
      • Responsible For Defining And Delivering The Group CX Mission And Vision As Well As The Brand Experience Models, CX Principles, Journey Maps And Atlas, Toolkits Etc…
      • Support The Brands’ And Business Expansion Efficiently Through The Highest Standards Of Customer Experience, Stakeholder Management And Cost-Effective Management Of Resources, Maximizing Value, Equity, Profitability, And Growth Of The Brands
      • Direct The Development And Oversees The Implementation Of Policies, Guidelines, And Standards So That All Requirements Are Fulfilled While Delivering Quality And Cost-Effective Experiences To Our Customers
      • Partner With Stakeholders To Help Translate CX Challenges To Opportunities, Advising On Way Forward Providing A Structured Plan With Key KPIs
      • Ensure Insights Inform Planning That Therefore Impact Customer Performance Indicators
      • Manage Our Voice Of The Customer Programme
      • Manage Experience Designers, Service Designers, CX Product Managers, CX Projects Managers, CX Operations Managers, Continuous Improvement Managers, And A Regional Team To Support Global Operations
      • Drive Organisational CX Capability Through A Programme Of Training And Development To Enable The Whole Marketing Organisation To Be Upskilled
      • Promote A Culture Of High Performance And Continuous Improvement That Values Learning And A Commitment To Quality Ensuring The Vision And Strategic Roadmap Are On Track
      • Empower Customer Facing Teams To Make Decisions That Benefits The Customer And Always Create Exhilarating Experiences

      Insights And Reporting

      • Deliver Key Insights And Recommendations To The Brands, Stakeholders, And Partners
      • Monitor, Measure, And Analyse The Effectiveness Of Strategies
      • Manage And Maintain Programs Including NPS, VOC, CSAT, Social Listening, Competitive Intelligence, Industry Trends Etc…
      • Create And Present Timely Performance Reports To Relevant Stakeholders While Communicating Messages In A Simple, Clear, Unambiguous, Relatable, And Digestible Manner To Varying Audiences
      • Responsible For Building All CX Data Dashboards (Executive Views, Manager Views, Etc…)
      • Manage Testing Of All New Products, Experiences, Campaigns, Designs, Stores, Software, Tech, Tools, Initiatives, Services And Uses Insights To Make Data Driven Decisions
      • Act As An Advocate To The Customer And Be The Voice Of The Customer To Internal Stakeholders
      • Responsible For All CX Audits, Score Cards, Compliance, And Project Roadmaps
      • Responsible For Running Monthly/Quarterly/Annual Reviews

      Collaboration

      • Work Closely With The Vice Presidents, General Manages And Heads Of Marketing In The Brands To Drive Strong CX Strategies, Adoption And A Culture Change.
      • Play A Leading Role In Establishing Brand CX Strategies Across Managed Companies And JVs When Necessary
      • Develop Effective And Positive Working Relationships Across The Organisation As Well As Externally
      • Manage Strategic Agencies Efficiently
      • Participate In The Design Of All New Projects To Meet CX Requirements And Determine The Best In Market From The Full Suite Of Services Across Various Concepts Integral To All Developments, Providing A Distinct Point Of Difference And An Attractive Yield
      • Work Closely With The Brand, Insights, Analytics, Content, Projects, Tech, Product And E-Commerce Teams To Deliver Projects Efficiently
      • Present Results And Continuous Improvement Plans In Various Settings, Partnering With Key Senior Leaders To Garner Feedback, Create Alignment And Attain Resources

      What You’ll Need To Succeed:

      • University Degree In Marketing, Customer Experience, Design Or Business Graduate From A Recognised Business School Or University – Ideally Holding An MBA Or Master’s Degree From A Related Subject
      • Minimum 15 Years Of Relevant Experience Working On The Client Side And Minimum 10 Years Of Experience Leading A Team Of 10+ People – Luxury And/Or Retail Experience Are A Plus
      • Someone Who Worked Within A Large Organisation Managing CX Operations Across Multiple Stores/ Destinations/ Locations
      • Someone With Hands On CX Operations Experience
      • Proven Experience Leading Teams, Driving Adoption And Engagement, And Leveraging CX Best Practice
      • Experience Efficiently Managing Teams Remotely In Different Geographies
      • Excellent Data-Driven Decision-Making Skills That Feed Into The Internal Organisation
      • Proactive Customer Value Realization Mindset Vs. Reactive Issue Resolution Mindset.
      • Someone Who Keeps Ahead Of The Curve, Equally Creative, Strategic And Analytical
      • Innovative And Thinks Out Of The Box
      • Understanding Of Working Cross Functionally
      • Excellent Communication To Bring The Ecosystem Together

      What We Can Offer You

      With Us, You Will Turn Your Aspirations Into Reality. We Will Help Shape Your Journey Through Enriching Experiences, Learning And Development Opportunities And Exposure To Different Assignments Within Your Role Or Through Internal Mobility. Our Group Offers Diverse Career Paths For Those Who Are Extraordinary, Every Day.

      We Recognise The Value That You Bring, And We Strive To Provide A Competitive Benefits Package Which Includes Health Care, Child Education Contribution, Remote And Flexible Working Policies As Well As Exclusive Employee Discounts. To View All Our Perks And Benefits, Click Here.

Chalhoub Group UAE Jobs 2021: Age

According To The Company’s Rules And Regulations, The Candidate Must Be At At Least 18 Years Old To Apply For Chalhoub Group Recruitment 2021. The Candidate Must Confirm Their Age Information In The Official Notification, Which Is Provided At The Ended Of This Post.


How To Apply: Chalhoub Group Jobs Application Submit Process

  • Login Or Register To The Portal Official Chalhoub Group Job Portal.
  • Click Here To Go To The Chalhoub Group Job List Page.
  • Select The Profile You Want To Apply To.
  • Full The Chalhoub Group Hiring Application With All The Details.
  • Click The Submit Button. Be Careful: Before Clicking The Submit Button Be Sure To Verify All Information.
  • You Are Now Able To Print The Document To Use For Future Reference.

Chalhoub Group Jobs In Dubai – Important Link

To Check and apply for Chalhoub Group Jobs 2021 Click Here

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