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Majid Al Futtaim Careers 2022 – Apply For Customer Service Supervisor Jobs In UAE
This Is The Best Job Opportunity For Candidates Looking For Jobs At Majid Al Futtaim Near Me. Majid Al Futtaim Is Now Hiring For The Customer Service Supervisor Vacancy Position For The Dubai Location. This Is Also A Great Opportunity For Job Seekers Trying To Find The Highest-paying Jobs At Majid Al Futtaim . Candidates Interested In Taking Jobs At Majid Al Futtaim Can Apply For This Customer Service Supervisor Vacancy Position. Because Majid Al Futtaim Provides Approximately AED 4,014 per month For The Position Of Customer Service Supervisor Vacancy. This Is Also A Great Opportunity For Job Seekers Trying To Find The Highest-paying Jobs At Majid Al Futtaim . For These Best Jobs In The Majid Al Futtaim Department Office Located In The Dubai Location, You Need Relevant Field Qualification Experience.
Majid Al Futtaim Jobs in Dubai Employment Opportunity
| Name Of The Company/Agencies/Department | Majid Al Futtaim |
| Job Profile | Customer Service Supervisor Jobs In Dubai |
| Salary | AED 4,014 per month |
| Job Location | Jobs In Dubai |
| Job Type | Jobs in UAE |
Majid Al Futtaim Jobs Description
Role Description:
- Division / Department: Shopping Malls
- Reporting to: Manager, Customer Service
- Level: Senior Administrator
Role Purpose:
The position is responsible for the overall execution and delivery of the bespoke Customer Service Program in SMBU assigned operating asset ensuring all customers get an excellent level of services and that their expectations are constantly met or exceeded.
Role Details – Key Responsibilities and Accountabilities:
- Work closely with Customer Service Manager and assist in implementing a comprehensive Customer Service Program across assigned operating assets.
- Assist the Customer Service Manager in developing, amending and updating the customer service manual as and when required and ensure that it is implemented on a timely basis across assigned operating assets.
- Liaise with internal and external customers to identify areas for improvement and make recommendations for customer service level improvements.
- Ensure that the Customer Service Team complies with the established policies and procedures for smooth day to day functioning of the Customer Service operations across assigned operating assets.
- Responsible for Customer Service Team’s performance in achieving the set service deliveries, established Key Performance Indicators, Service Level Agreements and quality standards in order to maximize customer satisfaction and experience.
- Supervise regular departmental training, ensuring that all training is accurately imparted and documented for tracking and audit purposes. This includes training to new recruits.
- Represent the Customer Service Department internally as well as externally in absence of the Customer Service Manager and act as replacement for Customer Service Team Leader as a backup to ensure continuity of customer services.
- Supervise and prepare work schedules for the Customer Service Team to ensure optimum coverage of the Customer Service Desk/booth and call centre. Manage and monitor completely the call centre and its performance.
- Conduct departmental meetings on a regular basis and ensure that Team leaders are carrying out the daily shift briefing.
- Ensure that all Customer Service Team display high level of personal grooming in accordance with the company’s established grooming standards and notify any discrepancy to Customer Service Manager for rectification.
- Handle and resolve all routine customer complaints received in accordance with the established Customer Service policies and procedures. Escalate complex customer complaints to the Customer Service Manager for resolution.
- Coordinate with SMBU Marketing Communications Coordinator to ensure all in-mall directories are up-to-date and all printed directory racks are full; inform Communications Coordinator when stock is low for timely replenishment.
- Work with SMBU Marketing to assist with the promotions, entertainment and events conducted in assigned operating assets throughout the year wherever necessary.
- Responsible to achieve Gift Card sales target in the assigned operating assets and ensure that all cash handling by the Customer Service Team is in accordance with the SMBU Finance prescribed policies and procedures.
- Monitor all policies and procedures that are related to Internal Audit or Finance to ensure compliance at all times.
- Work with Marketing Manager and Promotions Coordinator to assist in building positive Tenant Relations
- Assist the customer service manager to develop positive relationships with government and community groups
- Ensure compliance with the MAFP SMBU’s Code of Conduct, Departmental policies and HC Policies and Procedures at all times.
- Be the advocate and ambassador of aligning and cascading the MAFP values across SMBU and ensure that relevant team adhered to and exhibit the same all the time.
- Build the capability of staff reporting into by providing on time regular feedback including annual review on performance and identify areas of improvement / reinforcement for further development
Personal Characteristics and Required Background:
Minimum Qualifications/education
- Bachelor’s degree in Business Administration / Marketing / Communications / PR or equivalent.
Minimum experience
Minimum 4 – 6 years’ progressive experience in Customer Service field preferably in a reputed Retail / Hospitality / Event Management companies in GCC.
Majid Al Futtaim UAE Jobs 2022: Age
According To The Company’s Rules And Regulations, The Candidate Must Be At At Least 18 Years Old To Apply For Majid Al Futtaim Recruitment 2022. The Candidate Must Confirm Their Age Information In The Official Notification, Which Is Provided At The Ended Of This Post.
How To Apply: Majid Al Futtaim Jobs Application Submit Process
- Login Or Register To The Portal Official Majid Al Futtaim Job Portal.
- Click Here To Go To The Majid Al Futtaim Job List Page.
- Select The Profile You Want To Apply To.
- Full The Majid Al Futtaim Hiring Application With All The Details.
- Click The Submit Button. Be Careful: Before Clicking The Submit Button Be Sure To Verify All Information.
- You Are Now Able To Print The Document To Use For Future Reference.
Majid Al Futtaim Jobs In Dubai – Important Link |
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| To Check and apply for Majid Al Futtaim Jobs 2022 | Click Here |
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