Philip Morris International Jobs 2022 Apply For Customer Care Operations Manager Jobs In Dubai

Philip Morris International Jobs 2022 – Apply For Customer Care Operations Manager Jobs In Dubai.Jobs At Philip Morris International . Philip Morris International Careers. Customer Care Operations Manager Vacancy. Employment Opportunity at Philip Morris International Careers Portal At www.pmi.com Philip Morris International Jobs In Dubai. Philip Morris International Jobs Near Me. Philip Morris International Recruitment 2022.  UAE Government Job Vacancies 2022. Check Dubai Current Government Jobs. Dubai Job Vacancy 2022.

If You Are Interested In Working With Philip Morris International , You Can Apply For Philip Morris International Jobs With The Help Of Our Website. Details Of The Philip Morris International Career Opportunity Are Provided In The Next Section. Philip Morris International Is A Leading Employment Provider Organization In The United Arab Emirates. You Can Choose The Latest Jobs At Philip Morris International That Match Your Profile.


Philip Morris International Careers 2022 – Apply For Customer Care Operations Manager Jobs  In UAE

This Is The Best Job Opportunity For Candidates Looking For Jobs At Philip Morris International Near Me. Philip Morris International Is Now Hiring For The Customer Care Operations Manager Vacancy Position For The Dubai Location. This Is Also A Great Opportunity For Job Seekers Trying To Find The Highest-paying Jobs At Philip Morris International . Candidates Interested In Taking Jobs At Philip Morris International Can Apply For This Customer Care Operations Manager Vacancy Position. Because Philip Morris International Provides Approximately AED 7,738 Per Month For The Position Of Customer Care Operations Manager Vacancy. This Is Also A Great Opportunity For Job Seekers Trying To Find The Highest-paying Jobs At Philip Morris International . For These Best Jobs In The Philip Morris International Department Office Located In The Dubai Location, You Need Relevant Field Qualification Experience.

Philip Morris International Jobs in Dubai Employment Opportunity

Name Of The Company/Agencies/Department Philip Morris International
Job Profile Customer Care Operations Manager Jobs In Dubai
Salary AED 7,738 Per Month
Job Location Jobs In Dubai
Job Type Jobs in UAE

Philip Morris International Jobs Description


Be a part of a revolutionary change

At Philip Morris International, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on smoke-free products with the power to deliver a smoke-free future.

With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.

As a Customer Care Operations Manager, you will have a pivotal role to lead the deployment and execution of the IQOS Customer Service strategy to deliver a multi-channel service offering and outstanding Customer Service Centre model across multiple GCC markets.

Your ‘day to day’

  • Champion Omni-channel care and a consistent customer experience across all consumer touchpoints (Web, Email, Social, CSC, F2F) Lead development and localization of operational care fit for Omni-channel B2C use. Lead the deployment and continuous improvement of programs/services.
  • Focus on Digital Care strategy and solutions to increase service quality and reduce service costs. Lead the strategy and execution of digital care touchpoints including Social Care (Twitter/Facebook) and the website support page.
  • Lead market product care practices and governance which enhance customer satisfaction while creating efficiencies and minimizing costs
  • Lead the operational deployment of all programs performed via the customer service center channel. Evaluate and refresh processes periodically to ensure the health of the process is sound and always adheres to SOPs.
  • Challenge and improve the performance and development of vendors (LSP/CSC/PSP) to ensure B2B consumers needs are heard and met.
  • Define, lead and report on program critical metrics in a digestible and practical format to the wider business to highlight program performance and priority areas of focus Use Care data as a key catalyst for evaluating improvement and customer frustration
  • Supervise and drive performance of the local customer care team to ensure each market SLA’s observed and targets met.
  • Work cross-functionally with Markets, Distributors, Vendors, Hub teams etc. to ensure the voice of the customer is represented in planning of programs and projects as well as the creation and improvements of service offerings

Who we’re looking for

  • College / university degree. MBA would be an asset
  • Experience in managing a customer care team and strategic customer care programs preferably in FMCG, Logistics, or Telecommunications industry
  • Previous experience in handling and analyzing sensitive/confidential information from varied sources
  • Planning & organization experience with strong problem solving & analytical skills
  • A systematic and logical approach to problem solving and a capacity to work around problems
  • Ability to adapt and respond quickly to a constantly evolving environment with a consumer-centric mindset
  • Excellent command in English (written and spoken), Arabic is a plus

What we offer
Our success depends on the people who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can:

  • Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore.
  • Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.
  • Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress.
  • Take pride in delivering our promise to society: to deliver a smoke-free future

Philip Morris International UAE Jobs 2022: Age

According To The Company’s Rules And Regulations, The Candidate Must Be At At Least 18 Years Old To Apply For Philip Morris International Recruitment 2022. The Candidate Must Confirm Their Age Information In The Official Notification, Which Is Provided At The Ended Of This Post.


How To Apply: Philip Morris International Jobs Application Submit Process

  • Login Or Register To The Portal Official Philip Morris International Job Portal.
  • Click Here To Go To The Philip Morris International Job List Page.
  • Select The Profile You Want To Apply To.
  • Full The Philip Morris International Hiring Application With All The Details.
  • Click The Submit Button. Be Careful: Before Clicking The Submit Button Be Sure To Verify All Information.
  • You Are Now Able To Print The Document To Use For Future Reference.

Philip Morris International Jobs In Dubai – Important Link

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